Highlights:
FitLyfe 360 is always there to provide real time support
Built-in ticket management system
Options to email, call, chat, initiate ticket, and more
Need some support using FitLyfe 360? Our client support services are available to help. FitLyfe 360 contains an integrated ticket system that escalates the type of support based on problem complexity and time to resolve.
There are a number of ways to connect:
- Submit a request for help within the Health2Go app or from your web browser.
- Register a case to our ticket management system.
- Send an email to the Help Desk.
- Chat with a support representative.
- Engage with an online bot to direct you to the right solution.
- Access our “How-To” troubleshooting content from our Knowledge Base platform.
Depending on the severity of the issue and the number of users impacted, FitLyfe prioritizes each request and strives to resolve high impact problems within 2 hours and typical problems within 4 hours. You can keep track of the status of your ticket at any time within the system.
If you need urgent support, we’ll escalate your request for more advanced capabilities. Regardless of the avenue you follow, we’ll stick by you until the issue is resolved.
See FitLyfe 360 in action
